Refund policy

Last updated: August 29, 2026

This Refund Policy applies to eligible consumer purchases made directly through ienzymes.com.

30-DAY MONEY-BACK GUARANTEE

Eligible consumer purchases made directly through ienzymes.com are backed by our 30-day money-back guarantee unless a product page or offer clearly states different terms.

To qualify for a refund under the 30-day money-back guarantee, the customer must:

• Contact iEnzymes within 30 days of the purchase date.
• Obtain return instructions from iEnzymes.
• Return the applicable product as instructed.

Unless the return is due to an iEnzymes error, such as an incorrect, damaged, or defective item, the customer is responsible for the cost of return shipping.

Refunds under the 30-day money-back guarantee are issued after the required return is received and reviewed, subject to this Refund Policy and applicable law.

HOW TO REQUEST A REFUND

Please include:

• Your order number.
• The email address used for the order.
• A brief description of the reason for your refund request.

If your request qualifies for the 30-day money-back guarantee, we will provide return instructions.

Please do not send a return before receiving instructions, as doing so may delay processing or prevent us from properly identifying the return.

RETURN SHIPPING

For returns made under the 30-day money-back guarantee, return shipping is the customer's responsibility unless the return results from an incorrect, damaged, or defective item supplied by iEnzymes.

Customer-paid return shipping costs are not reimbursed unless required by applicable law or otherwise agreed to by iEnzymes.

We recommend using a trackable shipping method for returned products. iEnzymes is not responsible for return packages that are lost or damaged before they are received.

DAMAGED, INCORRECT, OR DEFECTIVE ITEMS

If your order arrives damaged, incorrect, or appears defective, contact us as soon as reasonably possible after delivery.

Please provide your order number and a description of the issue. Photos may be requested when useful for evaluating the problem.

If the return is required because iEnzymes sent an incorrect item or the item arrived damaged or defective, iEnzymes will provide appropriate return instructions and may provide or reimburse reasonable return shipping, as applicable.

REFUND PROCESSING

Approved refunds are issued to the original payment method when possible.

Refunds that require a product return will generally be processed after the returned item is received and reviewed.

After we issue a refund, your bank, credit-card issuer, or payment provider may require additional time before the credit appears on your account.

ORIGINAL SHIPPING CHARGES

Standard U.S. shipping is offered free where indicated on the storefront.

Optional expedited shipping charges, international shipping charges, duties, taxes, customs charges, brokerage fees, and similar charges are generally not refundable unless the refund results from an iEnzymes error or applicable law requires otherwise.

INTERNATIONAL RETURNS

Customers are responsible for return shipping costs associated with international returns unless the return results from an incorrect, damaged, or defective item supplied by iEnzymes.

Import duties, customs duties, VAT, taxes, brokerage fees, customs clearance charges, and other fees paid to governments, carriers, postal services, or other third parties are not refundable by iEnzymes unless required by applicable law.

Customers are responsible for ensuring that international return shipments comply with applicable customs and carrier requirements.

REFUSED OR UNDELIVERABLE INTERNATIONAL SHIPMENTS

If an international shipment is refused, abandoned, returned, or otherwise not delivered because the customer declines to pay applicable import duties, taxes, customs fees, brokerage charges, or other destination-country charges, any refund may be reduced by shipping charges, return shipping costs, customs charges, carrier fees, or other costs incurred in connection with the shipment, to the extent permitted by applicable law.

SUBSCRIPTIONS

Canceling, pausing, skipping, rescheduling, or changing a subscription affects future scheduled orders and does not automatically cancel or refund an order that has already been processed.

If a subscription order has already processed and you would like to request a refund, the same eligibility requirements, return requirements, and return-shipping terms described in this Refund Policy apply.

ORDERS PURCHASED ELSEWHERE

This Refund Policy applies to eligible purchases made directly through ienzymes.com.

Purchases made through another retailer, practitioner, marketplace, or third-party seller are generally subject to that seller's return and refund policies unless otherwise required by applicable law.

ABUSE OF THE GUARANTEE

iEnzymes reserves the right, to the extent permitted by applicable law, to refuse or limit refunds in cases involving suspected fraud, repeated abuse of the money-back guarantee, materially false information, or other misuse of the refund process.

Nothing in this policy limits consumer rights or remedies that cannot legally be excluded.

CONTACT

For refund or return assistance, contact:

iEnzymes
Email: support@ienzymes.com
Website: ienzymes.com